Website Legals


The information contained in the Mercury website (our web presence) is for general information purposes only. 

The information is provided by  Mercury Co-operative Limited, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to our web presence or the information, products, services, or related graphics contained within our web presence for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our web presence.

Through our web presence you are able to link to other websites which are not under the control of Mercury. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep our web presence up and running smoothly. However, Mercury takes no responsibility for, and will not be liable for, our web presence being temporarily unavailable due to technical issues beyond our control.

Your Privacy Is Our Priority

We do not give out information about our members or users, and your personal details are protected by our secure environment when using our web presence.

Personal Information

We recognise that your privacy is very important to you, and that you have a right to control your Personal Information. Our policy for dealing with any Personal Information that you might disclose to us while using our web presence is explained below.

When visiting our web presence we will not collect any Personal Information about you except when you knowingly provide it – when you register using our forms, e-newsletter subscription form and any other forms requiring you to knowingly and willingly enter your details.

If you visit our web presence to read or download information, our system records your server address, domain name, date and time of your visit and the information downloaded. This information does not identify your name or you personally. It is used for statistical and site development purposes only.

We endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorised access to your Personal Information.

Personal information will not be released to persons or entities outside our organisation without your consent except where:

  • such disclosure is permitted under the Privacy Act 1988;
  • Mercury is required by law to disclose information to third parties; or
  • Mercury has outsourced some internal functions to third party contractors, for example, data warehousing, hosting servers or mail houses.


When you access our web presence, we may use software embedded in our web presence (such as Javascript) and we may place small data files (Cookies) on your computer or other devices to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

Our Cookies do not identify individuals personally, but will identify computers. You can set your browser to notify you when you receive a Cookie and this will provide you with an opportunity to either accept or reject it in each instance. Please note that if you do this, it may affect some of the functions on our website.

We may also gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our Services. This information does not identify you personally.

When you use our mobile applications, we may collect information from you, such as your profile, location and other relevant information, which is used to provide our Services. By providing us with this information, you are consenting to our collection and use of this information.

Other Sites

Linked Websites are not under the control of Mercury, and we are not responsible for the conduct of companies linked to our web presence. Before disclosing your Personal Information on any other website, we advise you to examine their terms and conditions of use.

How can you contact us about your personal information?

Under the Privacy Act (1988) Mercury is obliged to provide Personal Information of an individual which has been collected, used or disclosed since 21 December 2001. If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by Mercury, please use our contact page.